Please note that order processing time is separate from the shipping time shown at checkout.

All orders are prepared and shipped within 1–3 business days after receiving your order confirmation email, excluding weekends and holidays. Once your order has shipped, you will receive another email with tracking information so you can follow your package.

Please keep in mind that shipping delays may occasionally happen due to high order volume, weather conditions, or postal service issues that are outside of our control.

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Domestic Shipping Rates and Estimates

We currently offer free domestic shipping on all U.S. orders over $50 USD. Orders under $50 USD will have shipping rates calculated at checkout.

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Local Delivery and In-Store Pickup

At this time, we do not offer local delivery or local pickup. All orders are shipped directly through our shipping carriers.

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International Shipping

At this time, Raven Skye Candle Co. only ships within the United States.

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How Do I Check the Status of My Order?

Once your order ships, you will receive an email with your tracking number and shipping confirmation details. Please allow up to 48 hours for tracking updates to appear after your package has been scanned by the carrier.

You can also use your tracking number on the “Track My Order” page under the Shipping section of our website for direct tracking updates.

If your package has not arrived within a reasonable time after receiving your shipping confirmation email, please email us at ravenskyecandleco@gmail.com with your order number and any important details so we can better assist you.

Please note that once your order has been shipped and accepted by the carrier, shipping and delivery issues must be handled directly with USPS, UPS, or the shipping provider listed in your tracking information.

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Shipping to P.O. Boxes

Some shipping carriers may have limitations when delivering to P.O. Boxes. If there is an issue with your shipping address, we will contact you by email to help resolve it as quickly as possible.

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Refunds, Returns, and Exchanges

Due to the nature of our products, we do not accept returns, refunds, or exchanges at this time.

Each order is carefully inspected and packaged before shipment to ensure it arrives safely. If your order arrives damaged or there is an issue with your package, please contact us at ravenskyecandleco@gmail.com within a few days of delivery and include your order number so we can assist you.

If you have any additional questions regarding your order, shipping, or products, please feel free to contact us anytime.